Measurement That Matters 09/27/2018 “Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime” ~ Ancient Chinese proverb Every year I encounter advisory firms who spend countless hours - and often tens of thousands of dollars - to develop their strategic direction, create marketing plans, or train their associates. The goal of these efforts is to create long-term, lasting change and improved results within the organization. Yet what I find most frequently is that firms may experience
“Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime” ~ Ancient Chinese proverb Every year I encounter advisory firms who spend countless hours - and often tens of thousands of dollars - to develop their strategic direction, create marketing plans, or train their associates. The goal of these efforts is to create long-term, lasting change and improved results within the organization. Yet what I find most frequently is that firms may experience
4 Key Ingredients to Successful Strategic Planning 06/05/2018 "Strategy without tactics is the slowest route to victory, tactics without strategy is the noise before defeat." ~Sun Tzu Strategic planning, the process of establishing the guiding strategy of a firm is something either not done at all or done poorly at many firms. The most common complaint I have heard from senior leaders of companies in my 30+ years in the financial services industry is that strategic planning seems like a waste of time. These leaders describe the days and weeks spent
"Strategy without tactics is the slowest route to victory, tactics without strategy is the noise before defeat." ~Sun Tzu Strategic planning, the process of establishing the guiding strategy of a firm is something either not done at all or done poorly at many firms. The most common complaint I have heard from senior leaders of companies in my 30+ years in the financial services industry is that strategic planning seems like a waste of time. These leaders describe the days and weeks spent
Customer Service..2 Strikes You're Out! 04/25/2018 I have written before about the importance of customer service to the growth of a business. If your service is sub-par, or worse, all of your awards, accolades, strategic plans, and sales excellence are for nothing. You simply cannot sustainably grow your business without superior customer service. Recently, I took a quick weekend trip away with my wife and youngest daughter. The reason for the trip was that my wife and daughter had airline vouchers that needed to be used before they expired.
I have written before about the importance of customer service to the growth of a business. If your service is sub-par, or worse, all of your awards, accolades, strategic plans, and sales excellence are for nothing. You simply cannot sustainably grow your business without superior customer service. Recently, I took a quick weekend trip away with my wife and youngest daughter. The reason for the trip was that my wife and daughter had airline vouchers that needed to be used before they expired.
